Our latest book published - Consumers, Society and Marketing: A Sustainability Perspective

I am delighted to announce the publication of our latest book, 'Consumers, Society and Marketing: A Sustainability Perspective'. 

The book is co-authored with Assoc. Prof. Dr. Ezlika Ghazali and published by Springer. It is part of their CSR, Sustainability, Ethics & Governance (CSEG) series.

The book offers valuable insights into the evolving world of sustainable marketing. Provides insights into the various factors that shape consumer behaviour and the impact of marketing on society. It discusses the evolution of marketing and offers critical insights from a contemporary perspective.

Here is the link to the book: https://link.springer.com/book/10.1007/978-3-031-39359-4

Social media handbook for academics

Updated 1/1/23

I have a new book. Titled "Social media handbook for academics", it is not exactly new as it came out in February 2020 and I had planned to get it into various bookstores in Malaysia. However, the Covid19 pandemic scuttled all my plans. 

We had hoped that the publisher, Penerbit UMT, would help in distributing the book but they did not. It was not even listed on their website. If you do decide to publish with them, be aware that you would have to handle the distribution and promotion of the book yourself. I will write a post about the whole process and a review of their services soon. The book is now listed on the Penerbit UMT site as well as on Shopee at a bargain price of just RM17. 

I co-authored this book with Dr. Ezlika Ghazali and Rahil Mutum. This handbook is based on some articles/tutorials I wrote for the Wolfson Research Exchange website, University of Warwick Library, way back in 2011. The original articles/tutorials were directed specifically at academics and researchers. Those articles and tutorials have now been updated and extended to reflect the various developments and updates in social media since 2011. 

The current handbook discusses the use of social media for research and academic purposes including, how these tools can be used for personal branding by academics. This handbook focuses specifically on the more popular and better-known social media channels, namely Facebook, Twitter, LinkedIn and Instagram as well as blogs. We hope this work would inspire academics to engage more widely with social media channels. 

We wrote this handbook in such a way that the information provided is short and succinct in an easy-to-understand language. 

It has a total of 7 chapters as follows: 

Chapter 1 : Why Should Academics be on Social Media?

Chapter 2 : Why Should Academics Blog?

Chapter 3 : Facebook for Researchers

Chapter 4 : Using LinkedIn for Networking and Personal Branding

Chapter 5 : Using Twitter for Research and To Boost Your Research Profile

Chapter 6 : Leveraging the Power of Instagram

Chapter 7 : Concluding Thoughts

New case study book on Management of Shari’ah Compliant Businesses out

The edited case study book titled Management of Shari’ah Compliant Businesses: Case Studies on Creation of Sustainable Value, has been published. This is my fourth edited book and the third from Springer.

I co-edited this book along with Ezlika M. Ghazali, Mamunur Rashid and Jashim U. Ahmed.

The book has 15 case studies with eight cases under Islamic financial management and seven under Islamic marketing and management.

"Muslim consumers represent an untapped and viable market segment, but to date there has been very little research on catering to their needs or running and managing Islamic businesses. Innovations in Islamic business, interest in the use of Sukuk (Islamic bonds) to finance major projects, pressures on Islamic banks to reduce the financing gap in society, and the need to understand Muslim consumers, require a deeper grasp of the issues and opportunities involved, which are quite unique. In similar vein, acquiring expertise on topics specific to Shari'ah-compliant businesses requires a thorough knowledge of matters ranging from financing to branding and, in a broader sense, creating an entrepreneurial framework suitable to the market. This book fills this gap by presenting high-quality and original case studies on Islamic finance, marketing and management from around the world. Equally valuable in business school classrooms and for c-suite strategists, it will help readers shape business strategies to tap into a billion-strong market."

You can now buy the e-book from the Springer site for EUR 53.54.

It is also available on Amazon.com for $70.93

Vlog about the book The Halo Effect ...and the Eight Other Business Delusions that Deceive Managers

Here is a video I made some time back. A review of the must read book -  The Halo Effect ...and the Eight Other Business Delusions that Deceive Managers by Phil Rosenzweig.

Call for Case Study Chapters

I would like to invite all those who are interested to contribute an original, real case study for publication in our book titled: 'Management of Shari’ah Compliant Businesses – Case Studies on Creation of Sustainable Value' which will be published by Springer next year.

Authors are expected to submit original and real life case studies (not published elsewhere) on Islamic finance, marketing and management.

If you are interested, please email me (dilip.mutum@nottingham.edu.my) an expression of interest - a short outline or abstract (maximum of 500 words) by 11th of December, 2017.

More Info about the book:

Editors
Dr. Ezlika Ghazali, Senior Lecturer, Department of Marketing, Faculty of Business and Accountancy, University of Malaya, Malaysia
Dr. Dilip Mutum, Associate Professor of Marketing, Nottingham University Business School, The University of Nottingham, Malaysia Campus, Malaysia
Dr. Mamunur Rashid, Assistant Professor of Finance, Nottingham University Business School, The University of Nottingham Malaysia Campus, Malaysia
Dr. Jashim Uddin Ahmed, Professor of Management, Department of Management, School of Business & Economics, North South University, Dhaka, Bangladesh

Type of publication:
The book aims at presenting high quality case studies in the context of Islamic finance, banking, entrepreneurship, insurance, capital market, management, Halal marketing, etc. that deal with consumer perception, services orientation, new product development, risk management,
industry readiness for better customer satisfaction, and policy issues coupling strategy and best practices. Asian countries, including Malaysia, Indonesia, Pakistan, Bangladesh, India, hold a larger portion of Islamic assets. Hence, we have decided to limit the scope of this book within the Asian context.

Only original case studies based on primary as well as secondary research that are not published elsewhere will be considered.

Book on Islamic Finance, Marketing, and Management is now out

I am delighted to announce that our latest edited book is finally out. The book 'Advances in Islamic Finance, Marketing, and Management: An Asian Perspective' is co-edited with Dr. Mohammad Mohsin Butt, Associate Professor of Marketing at Curtin University Malaysia and Dr. Mamunur Rashid Assistant, Professor of Finance at Nottingham University Business School.

With contributions from 35 experts, this book is targeted at both academics and practitioners who are interested and assist in making Shariah-centric strategies.

Here is the preface from the book:

The Islamic financial industries have been growing at a double-digit rate for over a decade now. Referring particularly to the post-financial crisis era, challenges of the management of Islamic financial, management and marketing have reached new heights. Islamic financial institutions (IFIs) from the South Asia, Southeast Asia, and the Middle Eastern countries hold a major percentage of Islamic assets. New opportunities are opening up in the Central Asian countries as well. Currently, the knowledge base on Shari’ah-compliant business and finance is particularly limited, and largely written on the development of finance and allied industries. Experts foresee the need for a useful integration of Islamic finance, halal marketing, and management of Islamic businesses.
This book “Advances in Islamic Finance, Marketing, and Management: An Asian Perspective” aims to balance these gaps by focusing on the Asian perspective of Islamic businesses and by incorporating, alongside finance, the development in Islamic marketing and management of Islamic business. The book is divided into three sections, considering:
Islamic finance that includes topics on Islamic equity and mutual funds, risk and performance of Islamic banks, long-term investment and Sukuk, dynamics of credit portfolios, and financial crimes in Islamic perspective.
Islamic marketing that includes topics on Islamic marketing theory, halal marketing in several Asian markets, and halal logistics.
Islamic business management that includes topics on management of Zakat institutions, and the corporate social responsibility in Islamic organizations.
A group of international experts offer original conceptual articles, empirical research findings, case studies, and critical reviews in the areas of Islamic finance, banking, capital market, halal marketing, consumer perception, services orientation, risk management, industry readiness for better customer satisfaction, as well as policy issues coupling strategy and best practices. As expected, major portion of the discussion surrounds already established Islamic finance industry and a preliminary discussion on the management of businesses. The book can be considered as a guidebook for the academicians as well as the practitioners in the areas of Islamic finance, marketing, and management.

New Services Marketing Cases Book

I am delighted to announce that our latest book 'Services Marketing Cases in Emerging Markets: An Asian Perspective' has now been published by Springer. I would like to thank all the contributors and my co-editors Sanjit Kumar Roy (The University of Western Australia) & Bang Nguyen (East China University of Science and Technology).

You can buy the book on the Springer site for 57.19 € (Hardcover) and as an eBook for 44.02 €.

It is also available on Amazon.com.

About the book:
This casebook provides students and academics in business management and marketing with a collection of case studies on services marketing and service operations in emerging economies. It explores current issues and practices in Asia, across different areas, countries, commercial and non-commercial sectors. This book is important and timely in providing a framework for instructors, researchers, and students to understand the service dynamics occurring in these countries. It serves as an invaluable resource for marketing and business management students requiring insights into the operationalization of services across different geographical areas in Asia. Students will find it interesting to compare and contrast different markets covering important aspects related to services.

Here are some reviews of the book:

“Services are the foundation of human civilizations. Every market has different needs that must be met with different service solutions. This case book provides an invaluable collection of service cases on emerging markets in Asia. These cases cover the very established topics of service experience, co-creation, branding and servicescapes, and add the very forward-thinking topic of transformative services. Services faculty and service students will be well served by this book.” (Professor Raymond P. Fisk, Department of Marketing, McCoy College of Business Administration, Texas State University, San Marcos, Texas, USA)

“Asia has experienced tremendous growth of the service sector. This case book is timely to help educate tomorrow’s leaders in Asia on service marketing and management. If offers valuable insights and case examples on the management of three contemporary themes - service experience and co-creation, branding and servicescapes, and transformative services. Students, academics, and practitioners alike will find this book highly insightful.” (Professor Jochen Wirtz, Department of Marketing, NUS Business School, National University of Singapore, Singapore)

“This is a timely book. We need real world cases that make new concepts and theory come alive. Ideas and conceptual models are often difficult to grasp as they go against the mainstream. Service-Dominant (S-D) Logic and IBM's Service Science service are leading the way but I see them constantly being misinterpreted. More cases can cure this.” (Dr. Evert Gummesson, Emeritus Professor, Stockholm Business School, Stockholm University, Sweden)

“This book is a direct response to the emerging need for a quality case book on services marketing in Asia which has been witnessing tremendous growth in services arena in recent times. The cases have addressed the contemporary issues of services marketing, are relevant and well written. I am sure students and academics interested in services marketing will find the book to be useful.” (Professor Ali Quazi, School of Management, University of Canberra, ACT, Australia)

“Good, relevant and timely case studies are always in demand from business and management educators. And it is increasingly important that students are exposed to a diversity of business experiences when undertaking case work. Despite the rapid growth in in the service sector across much of Asia, good case studies have been in short supply. Until now! The authors are to be congratulated for bringing together an excellent collection of cases that are diverse in terms of sectors and countries but which together provide invaluable insights into contemporary service marketing practice.” (Professor Christine Ennew, Provost, Faculty of Social Siences, University of Nottingham Malaysia Campus, Nottingham University Business School, Selangor Darul Ehsan, Malaysia)

“This book on services marketing is timely as businesses are grappling with the “what” and “how” of an effective strategy to win the competition in service industries. Lessons from case studies would provide the much needed learning for a richer class room experience for final year undergraduates and MBA students, giving them an early start on dealing with the complexities of managing service businesses.” (Professor Fon Sim Ong, Faculty of Arts and Social Sciences, The University of Nottingham Malaysia Campus, Nottingham University Business School, Selangor Darul Ehsan, Malaysia)

Are you a nowist

I recently received a complementary book titled simply "#Now" from prolific author and fellow WBS PhD alumni, Dr. Max McKeowen. This book was very different from his previous books, namely, Why they don't buy and The Strategy Book. To be honest I initially found it quite tough to review the book. I am generally skeptical of all the self help books out there but after reading the book realised that key concepts are indeed grounded in psychological theories.

There main and very interesting concept presented in the book is about what Max calls "Nowist" behaviour and hence the title of the book. By being a Nowist and being action oriented, Max contends that we can all be effective and happy.

While reading this book, I was reflecting about myself and people in my life. Even though I believe that we are all different and our personalities cannot be grouped into very distinct categories, I realised that I am more of a #thenist person, while my wife is clearly #nowist. I am more of a wait and see guy and not very spontaneous. However, there were times when I did become #nowist, after being persuaded or forced by my wife and took a leap of faith. And thinking back, those lead to some really amazing things - like getting accepted for a PhD at Warwick with a scholarship, getting a job at Coventry and now at Nottingham.

This is an amazing book and I would recommend everyone to read it. Move away from a waiting state of mind to the #Now.

Call for contributions for book on Islamic finance, marketing and management from an Asian Perspective

We invite all colleagues to submit chapters for a book titled 'Advances in Islamic Finance, Marketing and Management: An Asian Perspective' co-edited by Dilip Mutum, Muhammad Mohsin Butt and Mamunur Rashid. The book will be published by Emerald.

Important Dates:

Expression of interest – a 500-word proposal – September 30, 2015
Decision on the proposal – October 10, 2015
First draft of the paper – February 10, 2016
Submission after preliminary editing/correction/proofreading – March 10, 2016
Review by Emerald – May 10, 2016
Final submission after secondary editing/correction/proofreading – June 10, 2016

Please email your proposal to mamunur.rashid@nottingham.edu.my on or before September 30, 2015.

Call for marketing case studies

There is a call for case studies for an edited book entitled STRATEGIC MARKETING CASES IN EMERGING ECONOMIES co-edited by Atanu Adhikari (Indian Institute of Kozhikode) & Sanjit Roy (The University of Western Australia), which will be published by Springer.

Important dates:

• Submission of expression of interest through case interest form: 15th August 2015.
• Decision on the case interest form to be announced: 30th August 2015.
• Submission of complete case and teaching note: 15th December 2015.
• Communication of reviewers’ comments to the authors: 30th January 2016.
• Submission of final version of the case and the teaching note: 27th February 2016.
• Communication of decision on acceptance of the case: 30th March 2016.

For submission of case related documents and for any clarification, please contact either:
Dr. Atanu Adhikari
Associate Professor - Marketing
Indian Institute of Management Kozhikode
Email: atanu.adhikari@iimk.ac.in
or
Dr. Sanjit Roy
Assistant Professor, Marketing
University of Western Australia
Email: sanjit.roy@uwa.edu.au

Inviting Contributors to a Services Marketing Case Study Book

Following the success of our book on 'Marketing Cases from Emerging Markets', edited by Mutum, D.; Roy, S. K. & Kipnis, E., Springer has commissioned Dr. Sanjit Roy, Dr. Bang Nguyen, and I to edit a book entitled 'Services Marketing Cases in Emerging Markets'.

The book is a comprehensive collection of case studies by seminal authors that provides key reviews and analyses on the leading thinking in services marketing across Asia. We believe you would be an excellent contributor and would like to kindly invite you to contribute a chapter on a topic of your choice (please see list in the attachment). If you are able to accept, the deadline for final submission is 15 May 2015.

Please do not hesitate to contact me> should you require further information.

Our timelines are as follows:
Expression of Interest with description of case (1 page or less): 15 October 2014
Full Case Submission: 15 May 2015

Book on marketing cases from emerging markets is out

Finally received hard copies of our case study book today. Even though I have seen the proofs and the digital versions before, I cannot describe the feeling I felt when I held the book with my name on the cover, in my hands. My first book, even though it is as the editor.

It has been more than a year since I first proposed the book in our department meeting and there were times when it looked like the book was never going to be published. However, it has been published and I really have to thank Prashanth Mahagaonkar from Springer for his patience and allowing me to push forward the dateline three times.

This was a joint effort of several academics in the Department of Marketing and Advertising, Coventry Business School along with their collaborators. I would like to thank all the contributors, especially my co-editors, Sanjit Kumar Roy and Eva Kipnis.

Though I said "never again" when I finally sent off the final copy, seeing this book on my desk has changed my mind.

You can get the book from the following sites:

1. Springer: http://www.springer.com/business+%26+management/marketing/book/978-3-642-36860-8 £62.99

2. Amazon UK: http://www.amazon.co.uk/Marketing-Cases-Emerging-Markets-Dilip/dp/3642368603 £67.99

3. Waterstones: http://www.waterstones.com/waterstonesweb/products/dilip+s-+mutum/eva+kipnis/sanjit+kumar+roy/marketing+cases+from+emerging+markets/9630214/ £67.99

4. Book Depository: http://www.bookdepository.co.uk/Marketing-Cases-from-Emerging-Markets-Dilip-Mutum/9783642368608 £54.56 (the cheapest with free delivery Worldwide).

Book on marketing case studies from emerging markets

For slightly more than a year, I have been really busy on a book which I co-edited with my colleagues Dr. Sanjit Roy and Eva Kipnis. A joint effort by academic members of our department, along with collborators from other Universities and the industry, the book has a number of unique case studies from emerging markets with up to date and relevant marketing issues. The book will be published by Springer and we have sent of the final document to them last week.

The book (hard cover) is expected to come out in September this year. It will also be available as an eBook as well.

Click the link below to buy the book: 

Marketing Cases from Emerging Markets

Reading List for Marketing Planning Module 1

Would love to hear your comments on the reading list. Please feel free to suggest any book or paper if you feel that I have missed out any.

Mission Statements:

Peyrefitte, J. and David, F.R. (2006) A Content Analysis of the Mission Statements of United States Firms in Four Industries. International Journal of Management, 23(2), 296-301.

Bartkus, B., and Glassman, M. (2008). Do Firms Practice What They Preach? The Relationship Between Mission Statements and Stakeholder Management. Journal of Business Ethics, 83(2), 207-216.

Marketing Audit:

Rothe, J.T., Harvey, M.G., and Jackson, C.E. (1997). The Marketing Audit: Five Decades Later. Journal of Marketing Theory and Practice, 5(3),1-16.

Porter’s Five Forces:

Grundy, T. (2006). Rethinking and Reinventing Michael Porter’s Five Forces Model. Strategic Change, 15 (5), 213-229.

SWOT Analysis:

Villinger, N. D. (2009). Analyzing non-profit organizations: managerial frameworks and evaluation. Journal of Global Business Issues, 3(1)61-65.

McDonald, M. (1996)“Strategic Marketing Planning”  (2nd edition) London: Kogan Page – Chapter 5: Strategic Marketing Planning: What It Is and How To Do It, pp 143-170.

Hatton, A. (2000). “The Definitive Guide to Marketing Planning”, London: FT-Prentice Hall– Chapter 2: Unravelling the Planning Puzzle pp 29-54.

Brassington, F. and Pettitt, S. (2006).“Principles of Marketing” (2006) (4th edition) Harlow:FT Prentice Hall – Chapter 21: Marketing Planning, Management, and Control pp 993-1050.

McDonald, M. and Woodburn, D. (2007). “Key Account Management: The Definitive Guide” (2nd edition). Oxford: Butterworth-Heinemann – Chapter 8: Planning for Key Accounts pp 201-236

McDonald, M. and Dunbar, I. (2004). “Market Segmentation: How to do it. How to profit from it. Oxford: Butterworth-Heinemann – Chapter 2: The Central Role of Market Segmentation in Profitable Growth pp 11-30.

McDonald, M., Ward, K. and Smith, B. (2005). “Marketing Due Diligence: Reconnecting Strategy to Share Price”, Oxford: Butterworth-Heinemann – Chapter 4: Assessing Market Risk pp 69-96.

Ryals, L. and McDonald, M. (2008). “Key Account Plans: The Practitioners guide to Profitable Planning”, Oxford: Butterworth-Heinemann – Chapter 4: How to Understand the Marketing Processes of Your Key Accounts: Strategic Marketing Planning pp 79-110.

de Chernatony, L. and McDonald, M. (2003). “Creating Powerful Brands” (3rd edition) Oxford: Butterworth-Heinemann – Chapter 11: Brand Planning pp 402-435.

Marketing Strategies:

Richardson, M. and Evans, C. (2007). Strategy in Action Applying Ansoff’s Matrix Manager: British Journal of Administrative Management Issue 59 pp1-3.

Pleshko, L. P., and Heiens, R.A. (2008). The contemporary product-market strategy grid and the linkto market orientation and profitability. Journal of Targeting, Measurement & Analysis for Marketing, 16(2), March, 108-114.

Portfolio Analysis and Market Segmentation:

Smith, M. (2002). Derrick's Ice-Cream Company: applying the BCG matrix in customer profitability analysis. Accounting Education, 11(4), 365-375.

Dibb, S. (1995). Developing a decision tool for identifying operational and attractive segments. Journal of Strategic Marketing, Vol. 3 Issue 3, September, p189-204.

Marketing Planning:

McDonald, M. (2006) Strategic Marketing Planning: Theory and Practice. Marketing Review, Vol 6 Issue 4 Winter pp. 375-418.

Keegan, W.J. (2004) Strategic Marketing Planning: A Twenty-First Century Perspective. International Marketing Review Vol 21 Issue 1 pp 13-16.

Wilson, H. N., and McDonald, M.H.B. (2001). An evaluation of styles of IT support for marketing planning. European Journal of Marketing, Vol. 35 Issue 7/8, p815-842.

“Strategic Marketing Planning” by Colin Gilligan and Richard S. Wilson (2003) Oxford: Butterworth-Heinemann – Chapter 12: The Formulation of Strategy 3: Strategies for Leaders, Followers, Challengers, and Nichers pp 517-592

M. E. Porter (1980). “Competitive Strategy”,  New York: Free Press – Chapter 1: Competitive Strategy: The Core Concepts pp 1-32

Hooley, G., Saunders, J. and Piercy, N. F. (2004). “Marketing Strategy and Competitive Positioning” (4th edition). London: FT-Prentice Hall Chapter 11: Creating Sustainable Competitive Advantage pp 301-334

Jobber, D. (2007)“Principles and Practices of Marketing” by  (5th edition) Berkshire: McGraw-Hill – Chapter 20: Competitive Marketing Strategy pp 809-846

McDonald, M and Payne, A (2005) .“Marketing Plans for Service Businesses”(2nd edition) by  Oxford: Butterworth-Heinemann – Chapter 3: Marketing Planning for Services: The Process pp 37-48.

Implementation and Control:

Dibb, S., Simkin, L., and Wilson, D. (2008) Diagnosing and treating operational and implementation barriers in synoptic marketing planning. Industrial Marketing Management, Vol 37 Issue 5 July pp 539– 553.

Dibb, S. (2005). Market Segmentation Implementation Barriers and How to Overcome Them. Marketing Review, Vol. 5 Issue1, Spring, p13-30.

Simkin, L. (2002). Barriers impeding effective implementation of marketing plans—a training agenda. Journal of Business & Industrial Marketing, Vol. 17 Issue 1, p8-24.

Wood, M. B. (2002). “The Marketing Plan: A Handbook” by  Upper Saddle River, New Jersey: Prentice Hall – Chapter 11: Planning to Measure Performance pp 191-209.