24 May 2018

Vlog about the book The Halo Effect ...and the Eight Other Business Delusions that Deceive Managers

Here is a video I made some time back. A review of the must read book -  The Halo Effect ...and the Eight Other Business Delusions that Deceive Managers by Phil Rosenzweig.



Paper on digital government service quality published in the Journal of Service Theory and Practice

Our paper, " Occupational stress as a mediator between organisational intelligence traits and digital government service quality: a tri...