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Showing posts from April, 2016

Latest paper on online switching barriers and loyalty

Really delighted that our paper titled 'Constructing Online Switching Barriers: Examining the Effects of Switching Costs and Alternative Attractiveness on E-Store Loyalty in Online Pure-Play Retailers' (Yes, it is a really long title), has been published in 'Electronic Markets: - The International Journal on Networked Business'.

I co-wrote this paper with Ghazali, E., Nguyen, B. and Mohd Any, A. A.

It has been published online and should be is now out in print as well. Here is the abstract of the paper.
Abstract
Developing switching barriers to retain customers has become a critical marketing strategy for online retailers. However, research on the role of switching barriers in e-retailing is still limited. Recent trends show that when competitors are just one click away, it is questionable if customer loyalty can be achieved at all in online environments. This leads to the research question on whether switching barriers have any impact on e-loyalty in pure-play retaile…

Power of advertising

Image
What comes to your mind when anybody mentions Santa Claus- Father Christmas?

This image?


A jolly, portly old man with big white beard and wearing a red suit.

But Look closely at the image. What is he drinking?



"In 1931, Coca‑Cola commissioned Swedish-American artist Haddon Sundblom to paint Santa Claus for the company's Christmas adverts. Prior to this, Santa had been portrayed in a variety of ways throughout history: tall and gaunt; short and elfin; distinguished and intellectual; even downright frightening." - Source.



I always use this example to highlight the power of marketing (and advertising).

Santa was not created by Coca Cola, but the cultural icon we have come to associate with him was indeed created by Coca Cola. 

Also read: 5 Things You Never Knew About Santa Claus and Coca-Cola.