Paper on digital government service quality published in the Journal of Service Theory and Practice

Our paper, "Occupational stress as a mediator between organisational intelligence traits and digital government service quality: a triangulation design approach," has been published in the Journal of Service Theory and Practice. 

This paper integrates the Organisational Model of Stress with Public Service-Dominant Logic to highlight stressors in traditional work setups and expand the view of job performance from individual to organizational levels, reflecting modern public service delivery. Through mediation analysis, Importance-Performance Map Analysis (IPMA), and open-ended feedback, it prioritizes "Employee-oriented traits," "Psychological Well-being," "Alignment and Congruence," "Leadership," and "Appetite for Change and Knowledge Deployment" to sustain digital government service quality. Recognizing the importance of managing occupational stress for maintaining service quality, the paper also proposes a stress intervention program at the individual and organisational levels to manage the psychological well-being of service providers.

This is the third paper from my PhD student's research. Dr. Subashini Ramakrishnan is one of my most hardest working students. The other co-authors of this paper are co-supervisors Myint Moe Chit and Kenny Wong Meng Seng.

Moderated a Seminar on Funding Strategies for SMEs at Monash University Malayais

 A Seminar on Funding Strategies: Unlocking Capital for SME Growth was successfully organised by the School of Business, Monash University Malaysia in collaboration with the Digital Economy Committee of KLSCCCI and Credit Bureau Malaysia on 21st August 2024 (Wednesday), 2.00 p.m. to 5.00 p.m. at the Monash University Malaysia campus in Sunway. 

The event started with a welcome address by Professor Dilip S. Mutum on behalf of Dr. Mohan Avvari, Professor and Deputy Head (Engagement & Impact), at the School of Business at Monash University Malaysia.

The opening speech was delivered by Mr. Lim Kok Hing, Deputy Chairman of KLSCCCI Digital Economy Committee.

The event featured four presenters who provided valuable insights and inspiring thoughts regarding funding strategies and capital access for small and medium-sized enterprises (SMEs) growth. They included Mr Darrel Ang, who is the Co-Founder of CapBay, Mr Leong Weng Choong, the CEO of Credit Bureau Malaysia, Mr Goh Boon Peng, who is both the Founder and CEO of Mystartr, and Dato’ Calvin Chan, the founder and Managing Director of Oriental Coffee. 

Following this, Prof. Dilip moderated a forum with the speakers, followed by a Q & A session. 

We had about 90 participants, including business people, academics, and students. Thanks to all the participants. 

We also appreciate Ts. Quincy Tan outstanding job as the event's MC. 

Thanks to our Dean Nafis Alam for taking time out from his busy schedule to attend the event, Associate Professor Karren Khaw, Head of the Department of Finance at the School of Business, and the Engagement and Impact team:   Marveen Paransothy, Arvindh Naidu & Sofea. Last but not least, Thanks to Hoev Quan Chin from CBM, the man behind the scenes who made the event happen and also one of our Alumni. 

Marketing and FT 50 Journals list

Another prestigious list of business journals is the FT 50 Journals list. This is a list 50 journals compiled by the Financial Times and included in the Global MBA, EMBA and Online MBA rankings.

Only 6 marketing journals are included in the list. 

1. Journal of Consumer Psychology
2. Journal of Consumer Research
3. Journal of Marketing
4. Journal of Marketing Research
5. Journal of the Academy of Marketing Science
6. Marketing Science

Of course, other journals in the list accept marketing papers. Out of the 50 journals, the following 18 journals accept marketing-related papers as well.

1. Academy of Management Journal
2. Academy of Management Review
3. Entrepreneurship Theory and Practice
4. Harvard Business Review (available in our Business Source Complete database)
5. Human Resource Management
6. Journal of Applied Psychology
7. Journal of Business Ethics
8. Journal of Business Venturing
9. Journal of International Business Studies
10. Journal of Management
11. Journal of Management Information Systems
12. Journal of Management Studies
13. Management Science
14. MIS Quarterly
15. Production and Operations Management
16. Sloan Management Review
17. Strategic Entrepreneurship Journal
18. Strategic Management Journal.

Latest edited book published - Marketing Case Studies in Emerging Markets

I am really happy to announce the publication of our latest edited book titled "Marketing Case Studies in Emerging Markets: Contemporary Multi-industry Issues and Best-practices". The book is published by Springer and co-edited with Soo Yeong Ewe, Ezlika M. Ghazali and Racheal Louis Vincent.

The book has 18 cases from different countries and industries. 

Here are the main highlights of the book:

• Discusses real-world examples of companies that have faced unique issues in emerging markets.
• Helps in analyzing the strategies and tactics used by companies in these markets.
• Offers a multi-industry perspective on best-practices helpful for strategy formation.

You can access the book via this link: https://doi.org/10.1007/978-3-031-51689-4

Ran a session as part of the UNGCMYB x Monash CSMP for Sawarak Energy

I was recently in Kuching, Sarawak as part of the Certified Sustainability Manager Programme (CSMP) for executives of Sarawak Energy, which the School of Business, Monash University Malaysia ran with UN Global Compact Network Malaysia and Brunei (UNGCNMB). 

It was held on Mon 26 Feb 2024 8:30am – 5pm at the Riverside Majestic Hotel Astana Wing Kuching (Jalan Tunku Abdul Rahman, 93756 Kuching, Sarawak, Malaysia)

My session was on 'Sustainability performance target setting'. The session was really interactive and I learnt a lot as well. Thanks to  Pam Lee Wen Ai, who covered some parts of the workshop. 

Also a big thanks to Professor  Dr. Avvari V. Mohan Deputy Head (Engagement & Impact) at the School of Business, Monash University Malaysia for including me in this programme. 

It was nice to visit Kuching, Sarawak again - my 3rd visit. 

Events in January 2024

The first event of this year was an online seminar for staff and PG students at Sher-e-Kashmir University of Agricultural Sciences and Technology of Jammu (SKUAST-Jammu) on the topic: 'Surfing the social wave: Social media marketing strategies for entrepreneurs'. On 18th January 2024.

Thanks to Prof. Jyoti Kachroo, Dr. Anil Bhat and my old friend Prof. Lalit Gupta for inviting me.

The next event was an online workshop on Questionnaire development for online quantitative surveys during the International Conference INCONSYM, 2024. On 30th January 2024.

Received some very interesting questions. Thanks to Symbiosis for inviting me.