5 Apr 2012

2 publications in 2 months

I am really excited because two papers which I co-wrote with Bang Nguyen, Senior Lecturer at Oxford Brookes, has finally been published.

They are:

Nguyen, B. and Mutum, D. (2012), A Review of Customer Relationship Management: Success, Advances, Pitfalls and Futures, Business Process Management Journal, 18 (3).

The Business Process Management Journal is a ABS 1* journal.

Nguyen, B. & Mutum, D. S. (2012). Customer relationship management: advances, dark sides, exploitation and unfairness, International Journal of Electronic Customer Relationship Management, 6(1), 1-19.

Though not a ABS listed journal, the IJECRM is listed in:

- The Index of Information Systems Journals
- Ulrich's Periodicals Directory
- ACPHIS Rank 'B' (the Australian Council of Professors and Heads of Information Systems)
- Intute: Social Sciences
- Ingenta &
- Cabell’s Directory of Publishing Opportunities

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